Frequently Asked Questions
Everything you need to know about shopping at Quadra Stores.
What is the standard shipping time for electronic orders?
We typically process orders within 24 hours. Standard shipping takes 3-5 business days, while expedited options are available at checkout for 1-2 day delivery.
Do my electronics come with a manufacturer warranty?
Yes, all products sold on Quadra Stores are 100% authentic and include the full manufacturer's warranty. We also offer extended protection plans for select high-value items.
What is your return policy for opened devices?
You can return most electronics within 30 days of delivery. Please note that opened items may be subject to a 15% restocking fee, and the product must be returned with all original packaging and accessories.
How can I track my package after it ships?
Once your order is dispatched, you will receive an email containing a tracking number and a link to our carrier's portal to monitor your shipment in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and secure financing options like Affirm for larger tech purchases.
Are the products on Quadra Stores brand new?
Unless explicitly labeled as 'Refurbished' or 'Open Box' in the product title, every item sold on our store is brand new and factory-sealed.