Returns & Exchanges

At Quadra Stores, we stand by the quality of our electronics and offer a 30-day return policy to ensure you are completely satisfied with your purchase. Whether you have received a defective component or simply changed your mind, our streamlined process makes returns and exchanges effortless.

Return Process

• 1.
  Initiate a Request

  Log into your Quadra Stores account, navigate to your order history, and select the item you wish to return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the electronic device in its original manufacturer packaging, including all manuals, cables, and accessories to ensure a full refund.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided in your email to the box and drop it off at any authorized courier location within 7 business days.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition and serial number, your refund or exchange will be processed to your original payment method within 3-5 business days.